Privacy Policy

1. Who We Are

MovingBackToGermany.com ("we," "us," or "our") operates the website located at www.movingbacktogermany.com. We are a lead generation service that connects individuals planning international moves from the United States to Germany with vetted, licensed international moving companies.

For GDPR purposes, we act as a data controller in respect of the personal information we collect from you. Our contact details are provided in Section 10 below.

2. Information We Collect

Information You Provide

When you submit a quote request through our site, we collect:

• Name
• Email address
• Phone number
• Move origin city and US state
• Destination city in Germany
• Estimated move date
• Shipment size/description

Information Collected Automatically

If you consent to analytics cookies, we may collect:

• Pages visited, time on site, and click paths (via Google Analytics 4)
• Browser type, operating system, and device type
• Approximate geographic location (city/country level, derived from IP address)
• Referring website or search query

If you decline cookies, no analytics data is collected. We use your IP address only for security and fraud prevention; it is not stored long-term or shared with moving partners.

3. How We Use Your Information

We use the information you submit to:

• Share your move details with up to five (5) pre-screened international moving companies so they can send you quotes
• Confirm receipt of your quote request via email
• Follow up if your request is incomplete
• Improve the site experience based on aggregate, anonymized usage data
• Comply with applicable laws and regulations

We do not sell your information to data brokers or advertising networks. We do not use it for behavioral advertising.

4. How We Share Your Information

Your quote-request data is shared with moving companies in our partner network for the sole purpose of providing you moving quotes. Each partner is contractually required to use your data only to contact you regarding your move and to comply with applicable privacy laws.

We may also disclose information where required by law, court order, or to protect the rights and safety of our users.

5. Cookies and Tracking Technologies

We use cookies to help us understand how visitors use our site. Cookies are only set after you provide explicit consent through our cookie banner. The categories of cookies we may use include:

• Strictly necessary cookies: Required for the site to function (e.g., session state). These are active regardless of consent.
• Analytics cookies: Help us measure traffic and improve site content. Only active after you click "Accept All."

You can withdraw consent at any time by clearing your browser cookies and reloading the page, which will cause the consent banner to reappear. Most browsers also allow you to block cookies directly in browser settings.

6. GDPR Rights (EEA and UK Residents)

If you are located in the European Economic Area or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR) or UK GDPR:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request that we correct any inaccurate data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to restriction: Request that we restrict processing of your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent for cookie-based analytics at any time without affecting prior processing.

Our legal basis for processing quote-request data is the performance of a contract (Article 6(1)(b) GDPR) — you requested quotes and we process your data to deliver them. Our legal basis for analytics is your consent (Article 6(1)(a) GDPR).

To exercise any of these rights, contact us using the details in Section 10. We will respond within 30 days. You also have the right to lodge a complaint with a supervisory authority — in Germany, this is the Bundesbeauftragter für den Datenschutz und die Informationsfreiheit (BfDI).

7. California Privacy Rights (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected from you
• The right to opt out of the sale of personal information
• The right not to be discriminated against for exercising your CCPA rights

We do not sell personal information as defined by the CCPA. To exercise your rights, contact us using the details in Section 10.

8. Data Retention

We retain your quote-request data for up to 24 months, after which it is deleted or anonymized. Analytics data (if consented) is retained for 14 months per Google Analytics default settings. You may request earlier deletion at any time.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

For privacy-related requests, questions, or to exercise your rights, please contact us:

• Email: privacy@movingbacktogermany.com
• Web: Contact form

We aim to respond to all requests within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Continued use of the site after changes constitutes acceptance of the updated policy. For material changes, we will provide a more prominent notice.